Support
We're always a phone call away if you need anything! 801-572-3570
NEW DSMJOBS.com / DSM's beginnings on the web and scheduled reports
Learn more about DSM Mobile 2.0 with this 2 minute introduction video
Why should you use DSM Mobile 2.0? Read Charlie's White Paper here
Help!
Sadly, errors and other problems can happen. While we make every attempt to ensure that these issues are minimal, we cannot foresee every possible one.
Let's get some help. Pick a tab below that best fits your issue today.
Errors like these typically close the application.
Review the steps below to get the process to recovery started.
Step 1: Are you on the latest version? In every case, this is the first thing our support staff will ask. Make sure you're on the latest version before taking any other steps. It is possible it was already fixed in a newer version.
To do this, go to FILE > ADMINISTRATION > APPLICATION UPDATES > CHECK FOR APPLICATION UPDATES.
Note: You may need administrator rights to get the latest version. Contact your supervisor if those options are grayed out. Peak Software does not have the ability to grant rights in the system.
Once on the latest version, go back and see if the error still occurs. If you are on the latest version, and the error is still occurring, go to Step 2.
Step 2: Is the Error occuring on one computer, or all? This is the next question Support will ask.
If it is one computer, attempt a re-install of the application. Many times this can resolve the issue.
It is right here:
DSM SQL Client Setup
GoToMeeting:
DSM SQL Client Setup
The installation instructions are here:
Work Station Installation
Note: You WILL need administrator rights on your COMPUTER to perform workstation installations
If the above steps have not resolved your issue, you now need some information for Support.
1. Write an email to Support@peakinfo.com
2. Include the exact steps needed to produce the error you are experiencing.
3. Include any relevant screen shots in your error.
Your email will be addressed within 4 business hours. Keep an eye on your email as well. Any response will include a support ticket number. If it does not, ask the representative for one.
Credit Card Processing Errors
Hardware / Printing
Other
Other Tab 1
Other Tab 2
Other Tab 3
Other Tab 1
Other Tab 2
Other Tab 3
Other Tab 4
Software Downloads
DSM SQL Client Setup
32-bit and 64-bit workstation install
GoToMeeting: GoToMeeting Launcher
SDK for quickbooks version 13 or higher.
(used when quickbooks is linked to DSM)
Support Assisted Downloads
Latest Application file (~6MB)
(Manual update file for DSM SQL)
XFRX Files
Fixes emailing errors such as "cannot load xfrxlib.dll".
Font Fix
Fixes crazy looking dispatch screen and financial history screens.
Credit Card Authorization Form
Fill this out and send it to us to pay your bill by credit card.
Software Enhancement Request
For over 20 years, DSM Software has been actively enhanced and improved, in large part based on suggestions by our customers. We continue to welcome and appreciate your ideas which may be submitted using the following form. We also suggest you call us if you think the feature or functionality you are looking for may already be available. Our Technical Consulting team will be happy to discuss your needs - please reach out to them at 801-572-3570 x 2 or Support@peakinfo.com or use this link. If you have a technical question or would like training please submit a request using our Support Contact page here or call us at 801-572-3570 x2Please review the following information to understand our enhancement process:
Thank you! ~ The DSM Software Team at Peak Software Services
Support Tickets
| Subject | Date Opened | Status | Date Edited | Actions |
|---|---|---|---|---|
| Activity Problem | 10/15/16 | 10/07/16 | Resolved |
View |
| Facility Problem | 09/15/16 | 09/19/16 | Pending |
View |
| Login Issue | 08/05/16 | 08/06/16 | Resolved |
View |
| Subject | Date Opened | Status | Date Edited | Actions |
|---|---|---|---|---|
| Facility Problem | 09/15/16 | 09/19/16 | Pending |
View |
| Subject | Date Opened | Status | Date Edited | Actions |
|---|---|---|---|---|
| Activity Problem | 10/15/16 | 10/07/16 | Resolved |
View |
| Login Issue | 08/05/16 | 08/06/16 | Resolved |
View |
Contact Support
Fill out this form to request support and we will get back to you promptly, or feel free to call or email us.
- (801) 572-3570
- support@peakinfo.com
Documentation
Note: Documentation below is for the DSM Desktop Application Only. Documentation for the newly released Web-Based DSM will appear IN THE SOFTWARE itself!Next explore the specific functionality you plan to use. Each section has its own roadmap, setup specific to the functionality and instructions how to use it. DSM functionality is immense so explore and master each section according to you needs and utilize our tech support for advice as you make DSM your own.
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