Dispatching & Scheduling
Dispatching is a key element in DSM. Deciding who can do which job and when is a difficult process. DSM will help by keeping worker information on hand and adding up the estimated hours of work. At any point in time you know exactly how much work there is and which workers are available. Simply put, DSM makes it easy to schedule and do more work with the same number of people. Scheduling uses the same principle as the availability screen. When you go to specify an operator to do a job, a filtered list of only qualified employees is presented. Along with the name, the skill level, number of jobs scheduled thus far, and total estimated hours of those jobs are shown. Need to change workers? Just bring up the screen and select another operator. Want more detail? Look below the worker list and you will see the jobs for the worker highlighted above. This makes it a snap to see if you can squeeze in that extra job. If some jobs are not yet assigned, they appear below the highlighted worker's jobs to prevent double booking.
Customer Billing & Invoicing
Since customer billing and accounts receivable are usually done within DSM, the system knows the customer account balances. Therefore it can warn you before someone enters a job for a company that is way over due. If you allow access, dispatch can quickly drill down to the account information and view the invoices that are outstanding. Need more detail? Double click on the invoice and all the detailed information is available. You may also print copies of the invoices, fax, or email your customers a statement. When you use an automated system like DSM, viewing the customer’s order history is a snap. You simply select the appropriate customer and DSM will present you with a list of all the quotes and jobs, along with all the details in regards to the specific quote or job. By using DSM, it becomes much easier to stay on track when everything is compiled and viewed through the DSM system. Cash management is always important and DSM helps you to manage your customer’s unpaid invoices. While DSM generates monthly statements, these letters pick up where the others left off. The collection letter screen queries for unpaid invoices over a determined threshold. You then simply select the customer and create the collection letter. If payment is not received after the first letter is sent, a second letter, and later a final demand letter can be produced. This system mechanizes the process that so many manage by hand. It reduces the time to manage aging reports and collection letters from days to less than an hour. It also reduces burdensome calling time.
Truck & Equipment Maintenance
Keeping track of your trucks is important. DSM provides you with a simple mechanism for storing the basic information on your trucks. In addition, you can track the service you've done to the truck and specify when the next service should be done. This gives you a way to be sure your equipment is being maintained. It also gives you the maintenance and repair cost totals for each piece of equipment. Like most companies, you have an enormous investment in trucks, saws, compressors, generators, etc. DSM gives you a simple way to track what you have and where it is. DSM lets you assign equipment and blades to a truck, and a truck to an operator. This allows you to print equipment & blade inventory reports. Equipment, like trucks, needs regular servicing. The service module is exactly the same as the truck records so you can save all the service history and extract the maintenance and repair costs by piece of equipment. To make it easier to know when service is needed, DSM searches the database and looks for trucks or equipment that requires servicing. These items are then presented in a list for service to be preformed. If you choose to create service records, DSM actually creates and produces service order tickets suitable to be given to your mechanics. Once completed, the details are entered into DSM accordingly. Service records contain the details of repair and maintenance work done in your shop. If the work is taken out of shop, use the outside vendor field. You enter the labor/hours worked, a shop rate, any parts you used and any outside vendor cost. DSM totals these numbers for you to track the total cost. To simplify the system, the service record processing is identical for trucks and equipment. The system can even track part usage and automate the reorder process for commonly used parts.
Bit & Blade Tracking
Diamond blades are an essential tool and are typically a major expense item. Improper use, poor selection, or inconsistent quality can impact your bottom line. DSM makes it easy and convenient to track blade footage. DSM logs the blade information including make, spec, cost, type, size, and which worker has it. Footage is entered at the job ticket level easily, quickly and efficiently. With minimal effort, you can have accurate footage logs to leverage your diamond purchasing. This alone can save you thousands per year.
Job Cost Profit & Loss
After the job is done, enter the job ticket information into DSM (DSM automatically tracks missing job tickets). DSM will help your business create and generate your invoices (what you will bill on the invoice), diamond blade usage (which blades you used and what the footage was) and worker time card information (who worked on the job and how long did it take). These three items create the invoice: timekeeping, blade wear analysis, and hourly revenue reports by man, work type, job costing, and more. Enter the data once and it flows through the system and generates the information you are looking for.
Purchase Orders
Purchase orders allow you to control costs. DSM provides a simple, yet powerful system for tracking orders and receipt of goods. With the purchase order system, it is easy to compare the price quoted to the price on the invoice. You also know how much you’ve already ordered to avoid potential cash flow crunches. Reorder points on both diamond blades and shop parts can be set, making it easy to place orders. A blade & part reorder screen allows you to build PO’s in seconds. DSM gives your business the ability to accomplish more in the same amount of time.
Bid Tracking
DSM provides you the ability to generate and store quotes, which are not yet jobs. You may also print professional quotes that can be sent right from the DSM to your customers. Best of all you can recall them at any time, on any computer, in no time at all.
Email Integration
DSM has the capabilities of using two methods to email. It can use the built in system, or can integrate with any MAPI compatible email client such as Microsoft® Outlook.
QuickBooks® Integration
DSM is known for its ability to help you manage your service business more efficiently, but now you can integrate QuickBooks® with DSM for the best of both worlds. The QuickBooks integration means no more manual entries from DSM into QuickBooks which will further increase productivity and eliminate data entry errors.
Document Manager
DSM allows you to store any documentation and pictures related to a customer or specific job. Utilizing the DSM document manager is like having an electronic filing cabinet at your finger tips.
Certified Payroll Processing
DSM can produce both the weekly (WH-347) and monthly (CC-257) reports.
AIA Billing
The AIA billing system is a standardized method of construction percentage of completion contract billing ie. Progress Billing, developed by the American Institute of Architects.
Reports Galore
DSM has all of the following reports.
Missing Job Tickets
Missing Job Tickets Report
Dispatcher Reports
Job Scheduling Worksheet
Worker Availability
Daily Job List by Worker
Job Listing
Job orders for a day
Daily Job Summary
Accounting Reports
Received Payments Report
Standard Report
Payments by Salesman
Invoice List Reports
Invoice List
Invoices by Salesman
Invoices by County
Sales By Product Codes
Returned Checks List
Credits Reports
Adjustments Lists
Sales Tax Report
Transfer Report
Customer Ledger
Outstanding Invoice Snapshot
Outstanding Balances
Accounting Totals
Job Reports
Employee Job & Day Rates
Job Rates By Type or County or Employee
Job Rate Detail By Employee/County/Salesman
Excluded Jobs
Deleted Jobs Report
Summary Of Orders Taken
Utilization Report
Comparason Of Estimated To Actual
Summary List of Jobs/Costs/P&L
Davis Bacon Scale Jobs
Travel And Shop Time Analysis
Job Cost Profit & Loss
Job Site Profit & Loss
Operator Profit & Loss
Dumpster Bin Location Report
Diamond Blade Reports
Diamond Blade Inventory
Diamond Blade Cost Analysis
Diamond Blade Spec Cost Average
Remaining Blade Life
Blade Usage History
Detailed Blade Usage By Month
Received Blades
Issued Blades
Active Blade List
Blade Valuation
Sales Reports
Phone Quotes
Sales
Missing Sales Report
Total vs. Target
By Sales Man
By Territory
Job & Invoice Counts
Top Sales Comparison
New Customer Leads Report
Job Ticket Totals
JT Totals By Employee
JT Totals By Company
Employee JT Totals By Month
Excluded Tickets
Unbilled Job Tickets
JT Work VS Invoice Date
Time Card Reports
Detail
Summary
Timecard Break Down Report
Certified Weekly Report
Certified Monthly Report
Occupational Tax Report
Workers Compensation
Lost Time
Missing Timecard Rates
Purchase Order
Outstanding PO Report
Unconfirmed PO's
PO's By Release Date
Unreleased PO's
Trucks & Equipment Reports
Equipment & Diamonds By Truck
List of All Trucks/Equipment
Truck Mileage Report
License and DOT Expiration
Registration Expiration Report
Service & Repairs
Scheduled Service for Trucks & Equipment
Service/Repairs/Costs by Truck or Equipment
Service/Repairs/Costs by Operator
Parts Inventory Reports
Parts Listing
Part Inventory Transactions
Blade/Part Reminder Report
Parts Used By Operator
Table Reports
Counties List
Job Sites List
Product List
Terms List
Work Groups and Types List
Customer List
New Customer List
Customer File Labels
GL Code List
Holiday List
Vendor List
Employee List
Daily Notes
Daily Notes Report
DSM Mobile
The DSM Mobile app is a tool designed for field technician's smart phones, tablets and even PC's that will link real time information with DSM.
Please see the video below!
The DSM Mobile app is a tool designed for field technician's smart phones, tablets and even PC's that will link real time information with DSM.
Do I Need The Mobile App?
If your goal is simply to send jobs to your operators, you can do that natively within DSM via text messages or emailing. Its available now and the simplest solution.
Why Would I Want To Use The Mobile App?
The mobile app allows your operators real time access to their jobs. So instead of having to send the jobs, once assigned in DSM, the operator can retrieve them in a nice format with all the pertinent job details. But the real reason is that they can send information back to your office directly into DSM.
Examples & Features:
What Phones Will Work?
The DSM Mobile app uses an HTML web app. This means that it will work on Androids, IPhones, IPads, tablets and even on a workers home pc if they don't have a phone. You can typically book mark DSM Mobile to your homepage so it launches just like any app and there is no cumbersome app to download.
Is It Secure?
The device itself is registered with DSM. The process is simple, a dispatcher authorizes a user to connect their device. Then the device and only that device is registered. They also have a password to login. Without first authorizing the device, other devices cannot connect, even if they have that user's password. You can withdraw connectivity just as easy from within DSM.
Will It Work When There Is No Data Service?
No, because it is an HTML based web application. The operator needs connectivity, however most areas today have at a minimum of 3G, which will work fine. If an operator does not have internet service, they simply need to enter their data when they regain service.
What Do I Need To Have?
The mobile app depends on tight connectivity with a web server which involves significant security configurations. For that reason, a customer is required to use the DSM Cloud by Peak Software to utilize the DSM Mobile app.
What Does It Cost?
DSM must be Cloud hosted at Peak Software's data center. That cost is $1500 annually or $750 per 6 months. The Cloud hosting includes our OnGuard service which handles all the tedious backup work. Cloud hosting simplifies most customer's lives, however you must have reliable internet service at your office to be cloud hosted. If in doubt, we typically set up a test so you can see how it will perform.
The mobile app is billed at $10 a month per unit, which is paid typically at your next renewal interval. You only pay for active units that login, so if you have 10 operators logging in during the busy season, it will cost you $100 per month during that time. If you drop down to 6 for the winter, it will automatically adjust to $60.
Can I Demo It?
Of course. The design of the mobile app allows us to set up a test simply and easily.
Does It Do GPS Tracking?
Phase II of the mobile app will do GPS tracking. Much of that work has already been done. It will incorporate installing a 3rd party app onto your phone. Downloading and installing that app costs approximately $8 per unit as a one-time fee. DSM's server will then pick up the data and provide you with complete truck tracking and total GPS integration. Adding this feature to DSM Mobile will add an additional $10 monthly fee, for a total of $20 per month per unit.
If you have any questions or require additional information, please don't hesitate to contact us.
