DSM MOBILE LOCATION BLOCKED ERROR

 

When DSM mobile is registered on a new device it will provide a prompt about location services.  If “ALLOW” is not chosen upon registration then the website may be blocked in your browser and/or device settings.  If you are getting a location blocked error you will need to make sure that location services are allowed for both your browser and www.dsmmobile.com.  The instructions below can help you remove the DSM Mobile location block from your device and allow you to re-register DSMMobile.com it so that location services are allowed.

Checking location services are allowed (general example)

In some devices there are 2 places to check and see if location permissions are allowed.  Below is an example for an Android Tablet using Chrome:

1.  The device must allow your browser to use location services. Depending on the device these may be found at  Settings>Location>App Permissions – be  sure Chrome is allowed. 

2. In addition you need to make sure that the site www.dsmmobile.com is “Specifically Allowed” in the Chrome settings and not blocked. You can open Chrome and click on the 3 dots that appear in the upper right. Select Settings>Location and make sure www.dsmmobile.com is not blocked.   If you unblock (remove it from the blocked list) www.dsmmobile.com you will need to re-register DSM Mobile to use it.

 

Re-Registering DSM Mobile (General)

To re-register DSM Mobile you will need to clear it’s data from your device.  This does not mean you need to clear all cache, cookies and data for all sites.  Often you can clear data for only dsmmobile.com thru your Chrome or browser settings.  Below are 2 examples of how to clear the site data.

IMPORTANT! When registering initially or re-registering after unblocking location, be sure to click ALLOW Location Tracking when it pops up as that is the only way Chrome will add it to be specifically allowed.  

 

 

Clearing site data -  example for a Samsung S10:  From the … (3 dots) in the upper corner of a Chrome window select Setting> Site Settings>Data Stored  (and select dsmmobile.com from the list and then click the button [Clear and Reset].  

Clearing site data - example for a Windows computer:  The path may be:  Settings>Privacy and Security>Site Settings>View Permissions and data stored across sites Find the dsmmobile.com site in the list then click on the 3 dots to the right of it and select [Clear Data]

 

 

Choose from the operating system icons below for location services on specific devices:

IPHONE and iPAD

Note: All browsers in iPhones are reliant on the location services of the Iphone. You must Allow location sharing at the prompt below when registering

iPhone/iPad:  Location is managed thru the browser you are using, to see if DSMMobile.com is blocked and to remove it, go to settings on your browser.

Safari: Settings>Safari>Location>Ask/Deny/Allow. 

Chrome: Settings>Chrome>Location>Never/Ask Next Time/While Using the App

If it is blocked you will need to re-register your device.

 

ANDROID

Ultimately, on all Android phones, the location services must be enabled or will not function.  On most Android devices you must allow location tracking for www.dsmmobile.com in BOTH the phone settings AND in your browser (generally Chrome) settings.

Samsung Galaxy S7:  Settings > Location > on / off
Samsung S9:

Samsung S10  Settings>Location>App Permissions   You can select the App and change permissions.  Some applications can be allowed location at all times.

Google Pixel Phone:

Android Browsers:

Google Chrome:
1. TAP the3 dots at the top  ... when Chrome is open.
2. Choose Settings>Site Settings >Location.
4. Allowed and blocked websites are listed. You can remove www.dsmmobile.com if it is blocked there, but you cannot add it.   If you unblock the site, you must re-register in the DSM application to use DSM Mobile and when you sign in next you must click “ALLOW LOCATION TRACKING” at the prompt.  

 


Other:
1. Under Settings > Advanced > Website settings.
2. Tap website in question. Ability to clear location access is there as well.

Firefox:
N/A


WINDOWS COMPUTERS

 

Microsoft Edge: (windows 8 and higher)

1.    Select the 3 dots in upper right to bring up the Settings Menu

2.    Select Cookies and site permissions>location

3.    Blocked and allowed sites are listed.  You can remove www.dsmmobile.com if it is listed as a blocked site and then re-register DSM Mobile and select ALLOW when prompted by MS Edge.

Google Chrome:

1. Select the3 dots at the top  ...,  when Chrome is open.
2. Choose Settings> Privacy and Security >Location.
4. Allowed & blocked websites are listed. You can remove www.dsmmobile.com if it is blocked there, but you cannot add it.   If you unblock the site, you must re-register in the DSM application to use DSM Mobile and when you sign in next you must click “ALLOW LOCATION TRACKING” at the prompt.  

DSM:MA:M:NOV20